Dr. Steve Albrecht is a keynote speaker at Ijona Skills and he is a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in threat assessment, threat management, Threat Assessment Team training, site security surveys, workplace and school violence awareness, and crisis response programs for private-sector firms, aerospace, utilities, healthcare, municipal government, library systems, banks; K-12 schools, and community colleges and universities. He provides consulting, employee coaching, and training semin........Read More
During this one-hour webinar training session, Dr. Steve Albrecht, co-author of Ticking Bombs, one of the first business books on workplace violence, provides realistic and practical tools to help all employees with customer or taxpayer-contact jobs to better deal with angry, entitled, or threatening people, either over the counter, over the phone, or in the field. He focuses on recognizing warning signs in troubled or troubling employees and who to tell about them. He covers the DHS protocol known as "Run-Hide-Fight" for the response to active shooters. Steve uses his background in HR, security, and law enforcement to teach this program in a fast and entertaining way.
Why should you attend?
Participants will be able to:
Areas Covered in the Session:
Who can Benefit: