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Talking to all stakeholders

Rebecca Staton-Reinstein is Keynote Speaker at Ijona Skills. Clients get bottom- and top-line results from our mentoring emphasizing all aspects of strategic planning and leadership; leadership, management, and team development, and implementing plans and organizational change Internationally recognized strategic planning and leadership expert; president of Advantage Leadership, Inc.; Ph.D., organizational development Author: Success Planning: A "How-To" Guide for Strategic Planning; Success Planning for Nonprofits; Evidence-Based Strategic Planning; Conventional Wisdom: How Today's Leaders Pl........

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This Webinar qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM.
This Lecture contains 1.5 credits.

Overview

Most of us communicate relatively well with our peers, especially those we work with closely. However, when it comes to communicating with customers, upper management or even our own manager, we face more challenges. Perhaps we're reluctant to say too much. Perhaps we're too blunt or not blunt enough. It's easy to fall into technical or specialized jargon or rattle on, communicating nothing. Learning to translate our ideas into everyday language and then mastering the techniques of Aligned Assertive communication begin the process of interacting effectively with everyone. Learn powerful techniques, which can be adapted to our many interactions with all the stakeholders we encounter. Develop your own specific versions of questions and statements that get others engaged, avoid unproductive conflict, and lead to positive results.

Why should you attend?

  • Master effective communication techniques to be successfully with all stakeholders
  • Avoid miscommunication, being boring or acrimonious encounters
  • Proactively engage customers, management, and peers in productive conversations leading to solutions.

Areas Covered in the Session:

  • Discovering your own strengths and challenges in important interactions
  • Understanding your goal in any significant conversation
  • Breaking down complex information into everyday language
  • Mastering techniques such as Active Listening and Aligned Assertive Communication
  • Turning ineffective approaches into engaging encounters which lead to results
  • Preventing destructive conflict and encouraging passionate discussions.

Who can Benefit:

  • Customer service and Public relations professional
  • Managers and Project Managers
  • Individual contributors
  • Administrative professionals

Webinar Id: ISSRS008

Duration: 90 mins

   

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