Improve patient safety by dealing with toxic behaviors once and for all!

Dr. Mitchell Kusy

Dr. Mitchell Kusy, a 2005 Fulbright Scholar in Organization Development, is a full professor in the Graduate School of Leadership & Change at Antioch University in Yellow Springs, Ohio, with campuses in Los Angeles and Santa Barbara, California; Keene, New Hampshire; and Seattle, Washington. A registered organization development consultant, Mitch has consulted with hundreds of organizations nationally and internationally; he has been a keynote speaker around the globe. Mitch has helped create organizational communities of respectful engagement, facilitated large-scale systems to successful cha........

Overview

We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!

This problem is so severe that Dr. Kusy's research discovered:

Only 1-6% of targets of incivility ever filed complaint
94% of leaders reported working with toxic people
92% rated the severity from 7 to 10 on a 10-point scale
45% said the uncivil person lashed out 2-3 times per week
51% of victims said they would likely leave as a result

Why should you attend?

Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick. More revealing is the impact of toxic people on patient safety:

70-80% of medical professionals reported medication errors due to disruptive behaviors
51% nurses reported patient errors from physician abuse
65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
50% can't handle the incivility
31% nurses quit as a result of a toxic person
Intimidation caused 49% med errors resulting 27% patient mortality

Areas Covered in the Session:

Improve patient safety through a system of interventions.
Reduce the severity of toxic behaviors in your healthcare organization.
Give tailored feedback based on whether the toxic individual is a peer, direct report, or even your boss.
Engage strategies to prevent the erosion of patient safety.
Use proactive strategies to avoid ever hiring a toxic person.
Use reactive strategies to effectively deal with them once they are there.
Improve your own personal well-being.
In less than 2 minutes, calculate what toxic people cost in your organization.

Who can Benefit: