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Improve patient safety by dealing with toxic behaviors once and for all!

Dr. Mitchell Kusy, a 2005 Fulbright Scholar in Organization Development, is a full professor in the Graduate School of Leadership & Change at Antioch University in Yellow Springs, Ohio, with campuses in Los Angeles and Santa Barbara, California; Keene, New Hampshire; and Seattle, Washington. A registered organization development consultant, Mitch has consulted with hundreds of organizations nationally and internationally; he has been a keynote speaker around the globe. Mitch has helped create organizational communities of respectful engagement, facilitated large-scale systems to successful cha........

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We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!

This problem is so severe that Dr. Kusy's research discovered:
  • Only 1-6% of targets of incivility ever filed complaint
  • 94% of leaders reported working with toxic people
  • 92% rated the severity from 7 to 10 on a 10-point scale
  • 45% said the uncivil person lashed out 2-3 times per week
  • 51% of victims said they would likely leave as a result

Why should you attend?

Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick. More revealing is the impact of toxic people on patient safety: 

  • 70-80% of medical professionals reported medication errors due to disruptive behaviors
  • 51% nurses reported patient errors from physician abuse
  • 65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
  • 50% can't handle the incivility
  • 31% nurses quit as a result of a toxic person
  • Intimidation caused 49% med errors resulting 27% patient mortality

Areas Covered in the Session:

  • Improve patient safety through a system of interventions.
  • Reduce the severity of toxic behaviors in your healthcare organization.
  • Give tailored feedback based on whether the toxic individual is a peer, direct report, or even your boss.
  • Engage strategies to prevent the erosion of patient safety.
  • Use proactive strategies to avoid ever hiring a toxic person.
  • Use reactive strategies to effectively deal with them once they are there.
  • Improve your own personal well-being.
  • In less than 2 minutes, calculate what toxic people cost in your organization.

Who can Benefit:

  • Chief Nursing Office
  • Nurse Leads
  • Medical Leaders
  • Nurses
  • Physicians
  • Ancillary Healthcare Professionals
  • HR Healthcare Leaders
  • Healthcare Administrators
Webinar Id: ISSMK001F

Duration: 60 mins

12:30 PM PT | 03:30 PM ET


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