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Stop Avoiding Difficult Conversations: Practical Tactics for Crucial Communication

Joel Garfinkle has 20 years' speaking experience as both a keynote speaker and a corporate trainer ( Joel's clients include Oracle, Ritz-Carlton Hotels, Toyota, NBA, Warner Bros and Nestle. He has written 7 books and more than 300+ articles on leadership, workplace issues and career advancement. Joel is acknowledged as one of the top-50 executive coaches in U.S. Global Gurus listed him 14th on the list of top-30 global coaching experts. He is a Master Certified Coach (highest accreditation in the profession of coaching from the International Coach Federati........

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Learn How to Handle Difficult Conversations and Minimize Conflict and Tension
Every workplace experiences conflict, confrontation, and controversy. No one enjoys tackling the touchy topics; but, an attitude of avoidance leads to misunderstanding and decreased productivity. Your employees will always have differences of opinion; however, if these differences are not handled in a positive manner, your people will experience anxiety, bruised egos, and possibly even exploding tempers.
As leaders, it's vital that you handle difficult conversations while minimizing conflict and tension. Join this session, where expert speaker Joel Garfinkle will discuss how to avoid damaging the working relationships that are so important to your success.

Why should you attend?

  • Improve your conflict-resolution skills.
  • Prepare for and engage in difficult conversations.
  • Discuss what matters most with co-workers and employees in a non-confrontational manner.
  • Understand how to make other people feel heard and understood so you can work together to come up with solutions.
  • Use conflict as an opportunity to create a positive outcome.

Areas Covered in the Session:

  1. Understand what difficult conversations are.
  2. Learn the benefits gained by initiating difficult conversations.
  3. Understand why you avoid having difficult conversations?
  4. Get a roadmap to follow when preparing for and engaging in difficult conversations.
  5. Learn a 4-step process that will lead to a successful outcome of the difficult conversation.

Who can Benefit:

  • Senior Vice Presidents
  • Vice Presidents
  • Regional Managers
  • Managers and Supervisors
  • Newly Promoted Managers
  • High Potential Employees
  • Executive directors
  • Managing directors
  • HR managers
  • Team Leaders
Webinar Id: ISSJF001

Duration: 60 mins

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