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The Art of Becoming a Trusted Advisor

Mark Hordes is the Managing Director and Senior Consultant with Mark Hordes Management Consultants, LLC (MHMC) in Houston, Texas. He is a popular, highly regarded motivational business speaker at industry conferences and meeting events, as well as a best-selling business author, Management Consultant, and Business and developer of the Trusted Advisor Workshops and Seminar Leader to Fortune 500 companies across the U.S. and internationally. During his 25 year career as a Management Consultant, Motivational Speaker, Senior Vice President, and Partner with an Big5 management consulting firm, Mark........

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With today's ever changing business environment, it's hard not to focus on obtaining and keeping strong business client and customer relationships. But is this enough? The answer is no. This is because some things in business have stayed the same for centuries: Business is still about relationships and building trust. How many times have your highly talented employees, managers, leaders and sales representatives and services staff present recommendations that fell on deaf ears? How often have they ignored your advice, argued their fixed point of view to the ultimate detriment, and then blamed you for the failure? Sound familiar?
Mark's presentation will focus on how to transform your valued resources into true trusted advisors. This process can occur with relative ease if you focus on the right things, prepare well and equip your professionals with the skills, knowledge, competence and confidence to excel in six fundamentals that all professionals in any company must possess:
The Six Golden Relationship Rules to Building Trust with Anyone!

  1. Transparency
  2. Commonalty
  3. Respect
  4. Creditability
  5. Caring
  6. Reliability

Why should you attend?

  • Increase Customer and Client Sales Revenue with a Focused Trust Based Approach
  • How to Foster Trust Based Relationship with Customers, Clients and Internal Functions
  • Assess Your Trust Building Capabilities

Areas Covered in the Session:

  • Definition of a Trusted Advisor
  • How to Earn Trust
  • The Trust Equation in Trust Based Selling
  • Trust Capacity Self-Assessment
  • The Six Golden Relationship Rules to Build Trust
  • How Not to Be a Trust Buster
  • What to Do When Trust is Broken
  • Trust Recovery

Who can Benefit:

  • Business Development Professionals
  • Customer Services Representatives
  • Consultants
  • Attorneys
  • Real Estate Brokers
  • Insurance Agents
  • Financial Planning Advisors
  • Stock Brokers
  • Executives
  • Functional Departmental Leads
  • Teams
  • Continuous Improvement Members
  • Managers
  • Training Functions
  • Quality Leaders
Webinar Id: ISMGH001

Duration: 60 mins

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