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Chris DeVany

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Chris DeVany

Founder and President

Pinnacle Performance Improvement Worldwide

Chris DeVany is keynote speaker at Ijona Skills. He is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include such organizations as Microsoft, Visa International, the Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries. He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His McGraw-Hill book, "90 Days to a High-Performance Team", is replete with hands-on tools, templates and checklists which managers use effectively everyday to improve performance. He has appeared hundreds of times on radio and television interview programs to discuss project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader. Chris has distinguished himself professionally by serving Corporate America as manager and trainer of project management, IT, sales, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives. Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.


Webinar Id: ISSCD002
02/21/2018
10:00 AM PT | 01:00 PM ET
Duration: 90 mins
"Virtual Team" - Managing People Effectively in Multiple Locations

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we 'get a better handle' on all this?

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Webinar Id: ISSAR002
03/21/2018
10:00 AM PT | 01:00 PM ET
Duration: 60 mins
Responding Effectively to Students with Emotional and Mental Health Issues

College is stressful even for healthy individuals. Much more so than was the case with previous generations, students are arriving on our college campuses today with a lot of emotional and psychological baggage, which obviously affects their potential for success. It is imperative that everyone in the campus community know how to effectively recognize, and respond to, the needs of these students - not only for their benefit, but for the sake of the institution as a whole and society in general. Those who are susceptible to anxiety, depression, substance abuse, or other conditions often find university life too difficult to........

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Webinar Id: ISSCD001
Duration: 90 mins
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Championship Team-Building: How To Build a High-Performance Team in 90 Days!

Get your team's act together ? you can enjoy our Webinar as an individual manager or as a group! No matter how long you've been managing, this step-by-step guide ensures you'll get the strongest performance possible out of your team - in any environment. With strategies presented in manageable daily, weekly, monthly and quarterly timelines, our program covers the full range of workplace issues-from outdated systems and company politics to budget cuts and backstabbing. 

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Webinar Id: ISCD010
Duration: 90mins
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Managing Through Chaos: Tools, Tips and Techniques to Set Priorities and Make Effective Decisions Under Pressure

This highly interactive Webinar offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing work environment. You'll learn practical techniques for making structured decisions - even under pressure - to earn buy-in from bosses, coworkers and customers. In a workshop environment, you will participate in valuable exercises utilizing real-world case studies. You'll emerge with an action plan you can use right away to master expanding workloads and complex decisions.

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Webinar Id: ISSCD004
Duration: 90mins
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Strategic Planning and Execution: The 1-2-3 Year Plan for Enterprise Success

Have you looked at how your company develops strategy lately? Is your organization poised to implement strategies that create value, generate growth and result in profits? Who thinks strategically in your firm? Strategy formation and strategic thinking have evolved...make sure your strategic thinking skills are keeping pace. You need to k........

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Webinar Id: ISSCD003
Duration: 90mins
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Moving from An Operational Manager to a Strategic Leader

Gain the insights and skills to know where your business stands today and where it's heading tomorrow.In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customer's priorities, needs and expectations Managers who want to distinguish operational data from strategic data, creatively develop sources of information and increase their staff's flexibility and responsiveness Managers who want to broaden their perspective, improve flexibility without compromising quality and increase their........

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Webinar Id: ISCD006
Duration: 90mins
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Performance Reviews: A Step-By-Step Process For Conducting Them Meaningfully and Effectively

One of the most critical areas of employee relationships--and one of the biggest challenges management faces today--is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization. Since both managers and employees often view performance appraisals with anxiety, attention is given to preparing for and conducting performance discussions that are objective, complete and defensible. You'll also share experiences and participate in various exercises with other participants ........

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Webinar Id: ISCD011
Duration: 90mins
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Successfully Managing and Dealing With Difficult People: The 5 Most Difficult Types And How To Effectively Approach Them

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self-awareness in developing sensitivity to and better communication with others. You'll leave this three-day seminar well versed in the most effective m........

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Webinar Id: ISCD005
Duration: 90mins
View Anytime
Moving from An Operational Manager to a Strategic Leader

Gain the insights and skills to know where your business stands today and where it's heading tomorrow.In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customer's priorities, needs and expectations Managers who want to distinguish operational data from strategic data, creatively develop sources of information and increase their staff's flexibility and responsiveness Managers who want to broaden their perspective, improve flexibility without compromising quality and increase their........

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Webinar Id: ISCDP004
Duration: 90mins
View Anytime
Project Management Essentials: The 8 Keys to Completing Every Project On Time and On Budget!

Managing projects can be a big headache sometimes: well, our Webinar is the perfect prescription! Our Webinar will provide the best practices of managing projects - you will receive tools, techniques and best practices to enable you to more effectively manage the projects you are assigned successfully - on time and on budget. We will facilitate better understandings of process and project documents - including scope statements, communication plans, risk management plans, risk registers and change management plans - in order to better manage your initiatives. We'll also discuss approaches to better identifying and engaging ........

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Webinar Id: ISCDV004
Duration: 90mins
View Anytime
"Virtual Team" - Managing People Effectively in Multiple Locations

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we 'get a better handle' on all this?

Enroll
Webinar Id: ISCDT001
Duration: 90mins
View Anytime
Time and Task Management - Working Smarter Every Day

The speed of everything has changed. Are your time management skills up to the challenge? Do you put off more today than you can ever accomplish tomorrow exhaust yourself by 4:00 p.m. with only a fraction of your work done...see yourself as a decision maker who never gets around to making decisions dread the next business meeting-or worse, going back to your desk to see what voice mails and emails await you? If you're doing more and enjoying it less, it's time to get out of the time trap and back to productive management! This presentation gives you practical techniques for controlling time and making it a manageable resou........

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Webinar Id: CIFMCD005
Duration: 90mins
View Anytime
Moving from An Operational Manager to a Strategic Leader

Gain the insights and skills to know where your business stands today and where it's heading tomorrow.In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customer's priorities, needs and expectations  Managers who want to distinguish operational data from strategic data, creatively develop sources of information and increase their staff's flexibility and responsiveness Managers who want to broaden their perspective, improve flexibility without compromising quality and increase thei........

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Webinar Id: CIFCD012
Duration: 90mins
View Anytime
Time and Task Management - Working Smarter Every Day

Take control of your time...and get control of your entire work day! The speed of everything has changed. Are your time management skills up to the challenge? Do you put off more today than you can ever accomplish tomorrow...exhaust yourself by 4:00 p.m. with only a fraction of your work done...see yourself as a decision maker who never gets around to making decisions...dread the next business meeting-or worse, going back to your desk to see what voicemails and emails await you? If you're doing more and enjoying it less, it's time to get out of the time trap and back to productive management! This presentation gives you pr........

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Webinar Id: ISGSCD007
Duration: 90mins
View Anytime
The Effective Manager Communication Skills Toolbox: Making Listening, Constructive Feedback, Conflict Resolution and Coaching Work for You, Your Team and Bottom-Line Results

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

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Webinar Id: ISSCD008
Duration: 90mins
View Anytime
Successfully Managing and Dealing With Difficult People: The 5 Most Difficult Types And How To Effectively Approach Them

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support?  Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self-awareness in developing sensitivity to and better communication with others. You'll leave this three-day seminar well versed in the most effective ........

Enroll
Webinar Id: ISGCDP001
Duration: 90mins
View Anytime
Planning and Managing Organizational Change: 7 Steps Which Will Get You Through Any Storm

Change is inevitable. But when changes are made, many employees lack the broader knowledge of why new systems and structures are necessary. As a result, frontline managers and human resources professionals must partner together and help organizations lead and manage change. This case-study-based seminar will prepare managers responsible for facilitating or implementing change initiatives, identify key business drivers that typically underlie the need for change. You'll learn how to work with key stakeholders in ways that build support and ensure positive outcomes for your bottom line.

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Webinar Id: ISGCDN002
Duration: 90mins
View Anytime
No More Excuses! Unleash the Power of Accountable Communication

How to unleash the power of accountable communication to stop the blame game, banish excuses and boost productivity. A single, powerful factor separates super-achieving teams from those that throw around phrases like 'not my job' and 'nobody told me': Accountability. Humans are more creative, more responsive to challenges, and more capable of serving the needs of others when they are held accountable. Great supervisors have a unique talent for tapping into employee's personal accountability. But teams with low levels of accountability are led by managers who are sloppy about defining roles, assigning ownership of tasks and........

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Webinar Id: ISGCDP003
Duration: 90mins
View Anytime
Project Management That Works: A Six Sigma Approach to Finishing Every Project On Time and On Budget

Managing projects can be a big headache sometimes; well, our Webinar is the perfect prescription! Our Webinar will provide the best practices of managing projects - you will receive tools, techniques and best practices to enable you to more effectively manage the projects you are assigned successfully - on time and on budget. We will facilitate better understandings of process and project documents - including scope statements, communication plans, risk management plans, risk registers and change management plans - in order to better manage your initiatives. We'll also discuss approaches to better identifying and engaging ........

Enroll
Webinar Id: ISSSCD006
Duration: 90mins
View Anytime
Strategic Planning and Execution: The 1-2- 3 Year Plan for Enterprise Success

Have you looked at how your company develops strategy lately? Is your organization poised to implement strategies that create value, generate growth and result in profits? Who thinks strategically in your firm? Strategy formation and strategic thinking have evolved...make sure your strategic thinking skills are keeping pace. You need to know the answers to these questions plus...what tools still work and continue to be useful in the development of the strategy. What new approaches might give your organization a kick-start to move to a new level of high performance? This course is designed to mesh the proven-by-practice wit........

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Seminar Id: IJCD2302
02/23/2018
6:00 AM PT | 9:00 AM ET
Duration: 1 Day
"Virtual Team" - Managing People Effectively in Multiple Locations

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we 'get a better handle' on all this? Some of the survey's key findings are: 85% of respondents say that virtual team work is extremely or somewhat critical to their job 41% report that their teams never meet in person Almost 20% of respondents spend over half of the day interacting on virtual teams Only 22% of respondents received training to increase their productivity on virtual teamsWhy Should You Attend: A........

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