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Chris DeVany

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Chris DeVany

Founder and President

Pinnacle Performance Improvement Worldwide

Chris DeVany is keynote speaker at Ijona Skills. He is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include such organizations as Microsoft, Visa International, the Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries. He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His McGraw-Hill book, "90 Days to a High-Performance Team", is replete with hands-on tools, templates and checklists which managers use effectively everyday to improve performance. He has appeared hundreds of times on radio and television interview programs to discuss project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader. Chris has distinguished himself professionally by serving Corporate America as manager and trainer of project management, IT, sales, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives. Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.


Webinar Id: ISSCD022
09/24/2018
10:00 AM PT | 01:00 PM ET
Duration: 90 mins
Successfully Managing and Dealing With Difficult People: The 5 Most Difficult Types And How To Effectively Approach Them

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing ........

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Webinar Id: ISSCD020
10/11/2018
10:00 AM PT | 01:00 PM ET
Duration: 90 mins
"Virtual Team" - Managing People Effectively in Multiple Locations

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we 'get a better handle' on all this?

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Webinar Id: ISSCD014
10/31/2018
10:00 AM PT | 01:00 PM ET
Duration: 90 mins
Project Management Best Practices: The 8 Keys to Completing Every Project On Time and On Budget!

Managing projects can be a big headache sometime; well, our Webinar is the perfect prescription! Our Webinar will provide the best practices of managing projects - you will receive tools, techniques and best practices to enable you to more effectively manage the projects you are assigned successfully - on time and on budget. We will facilitate better understandings of process and project documents - including scope statements, communica........

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Webinar Id: ISSCD018
11/13/2018
10:00 AM PT | 01:00 PM ET
Duration: 90 mins
Performance Reviews: A Step-By-Step Process For Conducting Them Meaningfully and Effectively

One of the most critical areas of employee relationships and one of the biggest challenges management faces today is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization. Since both managers and employees often view performance appraisals with anxiety, attention is given to p........

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Webinar Id: ISSCD017
12/05/2018
10:00 AM PT | 01:00 PM ET
Duration: 90 mins
The Effective Manager Communication Skills Toolbox: Making Listening, Constructive Feedback, Conflict Resolution and Coaching Work for You, Your Team and Bottom-Line Results

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

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Webinar Id: ISCD010
Duration: 90mins
6 months unlimited
Managing Through Chaos: Tools, Tips and Techniques to Set Priorities and Make Effective Decisions Under Pressure

This highly interactive Webinar offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing work environment. You'll learn practical techniques for making structured decisions - even under pressure - to earn buy-in from bosses, coworkers and customers. In a workshop environme........

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Webinar Id: ISSCD004
Duration: 90mins
6 months unlimited
Strategic Planning and Execution: The 1-2-3 Year Plan for Enterprise Success

Have you looked at how your company develops strategy lately? Is your organization poised to implement strategies that create value, generate growth and result in profits? Who thinks strategically in your firm? Strategy formation and strategic thinking have evolved...make sure your strategic thinking skills are keeping pace. You need to k........

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Webinar Id: ISSCD003
Duration: 90mins
6 months unlimited
Moving from An Operational Manager to a Strategic Leader

Gain the insights and skills to know where your business stands today and where it's heading tomorrow.In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customer's priorities, needs and expectations Managers who want to distinguish operational data from strategic data, creatively develop source........

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Webinar Id: ISCD006
Duration: 90mins
6 months unlimited
Performance Reviews: A Step-By-Step Process For Conducting Them Meaningfully and Effectively

One of the most critical areas of employee relationships--and one of the biggest challenges management faces today--is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization. Since both managers and employees often view performance appraisals with anxiety, attention is given to........

Enroll    Play   
Webinar Id: ISCD011
Duration: 90mins
6 months unlimited
Successfully Managing and Dealing With Difficult People: The 5 Most Difficult Types And How To Effectively Approach Them

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing ........

Enroll    Play   
Webinar Id: ISCD005
Duration: 90mins
6 months unlimited
Moving from An Operational Manager to a Strategic Leader

Gain the insights and skills to know where your business stands today and where it's heading tomorrow.In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customer's priorities, needs and expectations Managers who want to distinguish operational data from strategic data, creatively develop source........

Enroll    Play   
Webinar Id: ISSCD002
Duration: 90mins
6 months unlimited
"Virtual Team" - Managing People Effectively in Multiple Locations

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we 'get a better handle' on all this?

Enroll    Play   
Webinar Id: ISSCD005
Duration: 90mins
6 months unlimited
Time and Task Management - 25 Tips for Working Smarter Every Day

Take control of your time..and get control of your entire workday! The speed of everything has changed. Are your time management skills up to the challenge? Do you put off more today than you can ever accomplish tomorrow...exhaust yourself by 4:00 p.m. with only a fraction of your work done..see yourself as a decision maker who never gets around to making decisions..dread the next business meeting or worse, going back to your desk to se........

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Webinar Id: ISCDP004
Duration: 90mins
6 months unlimited
Project Management Essentials: The 8 Keys to Completing Every Project On Time and On Budget!

Managing projects can be a big headache sometimes: well, our Webinar is the perfect prescription! Our Webinar will provide the best practices of managing projects - you will receive tools, techniques and best practices to enable you to more effectively manage the projects you are assigned successfully - on time and on budget. We will facilitate better understandings of process and project documents - including scope statements, communic........

Enroll    Play   
Webinar Id: ISSCD006
Duration: 90mins
6 months unlimited
Planning and Managing Organizational Change: The 8-Step Process for Making Change Work In Your Department and In Your Organization

Change is inevitable. But when changes are made, many employees lack the broader knowledge of why new systems and structures are necessary. As a result, frontline managers and human resources professionals must partner together and help organizations lead and manage change. This case-study-based seminar will prepare managers r........

Enroll    Play   
Webinar Id: ISSCD007
Duration: 90mins
6 months unlimited
Successfully Managing and Dealing with Difficult People: The 5 Most Difficult Types and How to Effectively Approach Them

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your workgroup and your company as a whole can be the catalyst that motivates your teams to heightened........

Enroll    Play   
Webinar Id: ISCDV004
Duration: 90mins
6 months unlimited
"Virtual Team" - Managing People Effectively in Multiple Locations

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we 'get a better handle' on all this?

Enroll    Play   
Webinar Id: ISHCD014
Duration: 180mins
6 months unlimited
3-hr Virtual seminar on Virtual Teams: Managing People Effectively From Multiple Locations

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we 'get a better handle' on all this?

Enroll    Play   
Webinar Id: ISSCD015
Duration: 90mins
6 months unlimited
Moving from An Operational Manager to a Strategic Leader

Gain the insights and skills to know where your business stands today and where it's heading tomorrow. In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customers' priorities, needs,........

Enroll    Play   
Webinar Id: ISCDT001
Duration: 90mins
6 months unlimited
Time and Task Management - Working Smarter Every Day

The speed of everything has changed. Are your time management skills up to the challenge? Do you put off more today than you can ever accomplish tomorrow exhaust yourself by 4:00 p.m. with only a fraction of your work done...see yourself as a decision maker who never gets around to making decisions dread the next business meeting-or worse, going back to your desk to see what voice mails and emails await you? If you're doing more and enj........

Enroll    Play   
Webinar Id: ISSCD012
Duration: 90mins
6 months unlimited
Performance Reviews: a step-by-step Process for Conducting them Meaningfully and Effectively

One of the most critical areas of employee relationships--and one of the biggest challenges management faces today--is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization.  Since both managers and employees often view performance appraisals with anxiety, attention is given t........

Enroll    Play   
Webinar Id: ISSCD021
Duration: 90mins
6 months unlimited
Time and Task Management - 25 Tips for Working Smarter Every Day

Take control of your time...and get control of your entire work day! The speed of everything has changed. Are your time management skills up to the challenge? Do you put off more today than you can ever accomplish tomorrow...exhaust yourself by 4:00 p.m. with only a fraction of your work done...see yourself as a decision maker who never gets around to making decisions...dread the next business meeting-or worse, going back to your desk t........

Enroll    Play   
Webinar Id: CIFMCD005
Duration: 90mins
6 months unlimited
Moving from An Operational Manager to a Strategic Leader

Gain the insights and skills to know where your business stands today and where it's heading tomorrow.In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customer's priorities, needs and expectations  Managers who want to distinguish operational data from strategic data, creatively develop sourc........

Enroll    Play   
Webinar Id: CIFCD012
Duration: 90mins
6 months unlimited
Time and Task Management - Working Smarter Every Day

Take control of your time...and get control of your entire work day! The speed of everything has changed. Are your time management skills up to the challenge? Do you put off more today than you can ever accomplish tomorrow...exhaust yourself by 4:00 p.m. with only a fraction of your work done...see yourself as a decision maker who never gets around to making decisions...dread the next business meeting-or worse, going back to your desk t........

Enroll    Play   
Webinar Id: ISSCD016
Duration: 90mins
6 months unlimited
Moving from An Operational Manager to a Strategic Leader

Gain the insights and skills to know where your business stands today and where it's heading tomorrow. In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customers' priorities, needs and expectations Managers who want to distinguish operational data from strategic data, creatively develop sourc........

Enroll    Play   
Webinar Id: ISGSCD007
Duration: 90mins
6 months unlimited
The Effective Manager Communication Skills Toolbox: Making Listening, Constructive Feedback, Conflict Resolution and Coaching Work for You, Your Team and Bottom-Line Results

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

Enroll    Play   
Webinar Id: ISGCDP001
Duration: 90mins
6 months unlimited
Planning and Managing Organizational Change: 7 Steps Which Will Get You Through Any Storm

Change is inevitable. But when changes are made, many employees lack the broader knowledge of why new systems and structures are necessary. As a result, frontline managers and human resources professionals must partner together and help organizations lead and manage change. This case-study-based seminar will prepare managers responsible for facilitating or implementing change initiatives, identify key business drivers that typically und........

Enroll    Play   
Webinar Id: ISGCDN002
Duration: 90mins
6 months unlimited
No More Excuses! Unleash the Power of Accountable Communication

How to unleash the power of accountable communication to stop the blame game, banish excuses and boost productivity. A single, powerful factor separates super-achieving teams from those that throw around phrases like 'not my job' and 'nobody told me': Accountability. Humans are more creative, more responsive to challenges, and more capable of serving the needs of others when they are held accountable. Great supervisors have a unique tal........

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Webinar Id: ISGCDP003
Duration: 90mins
6 months unlimited
Project Management That Works: A Six Sigma Approach to Finishing Every Project On Time and On Budget

Managing projects can be a big headache sometimes; well, our Webinar is the perfect prescription! Our Webinar will provide the best practices of managing projects - you will receive tools, techniques and best practices to enable you to more effectively manage the projects you are assigned successfully - on time and on budget. We will facilitate better understandings of process and project documents - including scope statements, communic........

Enroll    Play   
Webinar Id: ISSSCD006
Duration: 90mins
6 months unlimited
Strategic Planning and Execution: The 1-2- 3 Year Plan for Enterprise Success

Have you looked at how your company develops strategy lately? Is your organization poised to implement strategies that create value, generate growth and result in profits? Who thinks strategically in your firm? Strategy formation and strategic thinking have evolved...make sure your strategic thinking skills are keeping pace. You need to k........

Enroll    Play   

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